How to Remove BVN from PalmPay

How to Remove BVN from PalmPay

PalmPay is a popular mobile payment platform in Nigeria, offering a convenient and rewarding financial experience to its users. With PalmPay, you can easily manage your money, make payments to friends and family, purchase airtime, and pay bills.

To access certain features and remove limits from your PalmPay account, it is necessary to verify your BVN (Bank Verification Number), a unique identifier issued by the Central Bank of Nigeria.

If you’re wondering how to remove BVN from PalmPay, you’ve come to the right place. In this comprehensive guide, we will walk you through the step-by-step process.

Why Remove BVN from PalmPay?

Before we dive into the process, let’s briefly discuss why someone might want to remove their BVN from PalmPay. While the BVN verification is required for certain features, some users may have valid reasons for wanting to remove it.

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For instance, if you have concerns about the security of your personal information or if you no longer wish to use PalmPay, removing your BVN can be a necessary step to safeguard your data and ensure a smooth transition.

Step 1: Logging in to the PalmPay Mobile App

To begin the process of removing your BVN from PalmPay, you need to log in to the PalmPay mobile app using your credentials. If you don’t have the app installed on your device, you can download it from the official app store.

Step 2: Accessing Your Profile

Once you have successfully logged in to the app, locate the “ME” tab on the bottom right corner of the screen. Tap on it to access your profile.

Step 3: Navigating to Authentication

Within your profile, you will find your profile name in the top left-hand corner. Tap on it to proceed to the next step.

Step 4: Finding Your BVN Number

Scroll down within the Authentication section until you find your BVN number. This is the unique identifier associated with your PalmPay account.

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Step 5: Removing BVN from PalmPay

At this stage, you have located your BVN number. To remove it from your PalmPay account, tap on the option provided within the app. This action will initiate the process of removing your BVN.

Step 6: Contacting PalmPay Customer Care

If, for any reason, you encounter difficulties while trying to remove your BVN using the app, PalmPay offers customer care support to assist you. You can reach out to their customer care team via email or phone.

The customer care representatives will guide you through the necessary steps to successfully remove your BVN from PalmPay.

Step 7: Deleting Your PalmPay Account

In extreme cases where you no longer wish to retain any information with PalmPay, you have the option to delete your account. Deleting your account will remove all your details, including your BVN, from PalmPay’s database. However, take note that this action is irreversible and will result in the permanent loss of any PalmPoints or other rewards associated with your account.

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To delete your PalmPay account, follow these steps:

  1. Log in to the PalmPay app using your user details.
  2. Tap on the “ME” tab located on the bottom right-hand corner of the screen.
  3. Look for the settings icon in the top right-hand corner and tap on it.
  4. Scroll down within the settings menu until you find the option to delete your PalmPay account.
  5. Tap on the delete account option and follow the prompts to confirm your decision.

Please exercise caution when choosing to delete your PalmPay account, as this action cannot be undone.


In this guide, we have provided you with a step-by-step approach to removing your BVN from PalmPay.

Whether you have concerns about data security or simply wish to discontinue using PalmPay, following the instructions outlined in this article will help you navigate the process smoothly.

Remember, if you encounter any issues along the way, PalmPay’s customer care team is available to provide assistance. We hope this guide has been helpful, and we encourage you to share it with others who may find it beneficial.


  • Adekiya Joscor

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